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Contact Us
[email protected]
Welcome to Set Industrial LLC.

Customer Service

  • Shipping & Delivery
  • Disclosure
  • Mission
Shipping & Delivery

Items are shipped from our distribution center in Istanbul by FedEx or DHL Air service. Other couriers or methods of shipment can be provided at buyer’s request. Shipping rates are flat fees and may be combined depending on the size and or weight of total combined purchase. The shipping rates are non-negotiable unless specifically stipulated in the terms and conditions prior to purchase.

Expedited Shipping Rules
To qualify for expedited shipping, Set Industrial must receive your order before 3pm (CST) Monday–Friday. Set Industrial does not offer Saturday delivery. All expedited orders must weigh less than 150 lbs, and not contain any hazardous materials. Expedited orders only ship on business days; any orders placed on Saturdays/Sundays/Holidays will be processed on the next business day.

Shipping Policy Exceptions
Not all products qualify for the above Shipping Policy. Additionally, standard shipping rates will apply for all orders to Alaska and Hawaii. Any charges incurred for hazardous materials or other special handling by the carrier must be paid by the customer. Fuel surcharges may be applied.

SET INDUSTRIAL accepts orders for shipments within the continental US, Alaska and Hawaii and Worldwide.
SET INDUSTRIAL does not ship to PO Box addresses.

Disclosure
            

SET is a liquidator for industrial supplies. We are not responsible for any manufacture defective products or misuse of the products. All products we carry are in new condition unless otherwise stated in the description. Once your order is shipped, a tracking number is provided to you directly from us. Please note, as soon as your parcel has been packaged and shipped out from our warehouse via selected courier, the parcel is out of our hands.

 In the instance for issuance of a refund, the buyer has 3 days after receiving their item to report any return to us in order to qualify for a refund. Any returns made to us must be unused and in the exact same condition as was shipped to the buyer. Buyer may be entitled to a refund or credited amount if the product they received does not fit the request. The buyer may also return any item he or she does not want, however a 20% restocking fee will be charged of their purchase to cover the extra fees and time associated to back the transaction.

Returns

In case of return buyer fully pays the shipping cost. Prepaid shipping will not be accepted.

Mission
            

We, SET, are an industrial supplier that sells new quality brand products at wholesale liquidation prices and at the same time strive to provide the most customer satisfaction to keep you, the buyer, happy.

WARRANTIES: We are an authorized distributor of all product we sell and you are covered by manufacturers warranty. Some manufacturers require that you send the item directly back to them for warranty claim. Please inquire if needed.

INTERNATIONAL CUSTOMERS: Please do not ask us to alter or write a lower amount on the customs form. That is against the law. Import duties and local taxes are between you and your government. It may or may not be charged upon delivery. You are completely responsible for those charges. Please inquire with your government before ordering if you are unsure about the rules for your country. We highly recommend Priority or Express mail. If First Class Mail is an option you are 100% responsible for lost or stolen mail.

 100% Satisfaction Guarantee

We want each one of our customers to be happy with their purchase and shopping experience with us. We will try very hard to make that happen for you. If for any reason you are not satisfied with your purchase, please contact us so we can make it right. Thank you for shopping with us. Please let us know what we can do for you!

ALL ITEMS ARE BRAND NEW AND CURRENT STOCK.